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December |
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Newsletter | |
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Issue 05 |
| New First Stop IT Customer Login |
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Security worries threaten Christmas web spending |
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To compliment the recently updated website we are also in the process of redesigning the customer login. This is being placed inside the website meaning customers should be able to access these services more easily.
Features included in the customer login will be: management and updates of current outstanding support tickets; history of previous and resolved tickets going back 12 months and the ability to log calls online. We will be running tests on the system over the next few weeks after which we will email and post details to all supported clients on how to access and use the system. We are always eager to hear feedback from our customers, when you start using the new support system let us know what you think about it or any of our other services. Contact us on feedback@firststopit.com |
BSA predicts trouble ahead Internet security concerns are likely to have a detrimental effect on online shopping in the UK this Christmas, according to recent research conducted on behalf of industry association the Business Software Alliance (BSA). The organisation reports that 84 per cent of UK consumers believe that retailers have not done enough to protect their customers online, while 51 per cent believe that security concerns will negatively impact online shoppingover the Christmas period. According to the study, 74 per cent of UK consumers would like to know more about protecting themselves online, |
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Telephone and Voice Services from First Stop. |
Mobile phones growing faster than ever | |
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In the new year First Stop IT will be launching its new website dedicated to telephone and voice services. Our telephone and voice services should offer something a little different to the standard business system resellers.
We will be specialising in the IP telephony products much more closely related to traditional networking than phone systems. This gives us a head start over most of the competition. |
The international mobile phone market is experiencing its largesr ever growth period, research shows. The third quarter of 2005 saw 205.4 million mobiles sold around the world, a 22 per cent increase on the same Carolina Milanesi, Gartner principal analyst for mobile terminals research, says part of the reason for the massive growth figures is that mature markets are not seeing a slow-down in purchase of new mobiles. 'As well as people replacing old phones, we are still seeing new people coming on to networks even in developed marketplaces. For instance, in Europe we still see really big additions in Italy, Germany and Spain, which are complementing massive growth in emerging markets like India and China,' Milanesi said. |
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We have been searching for products for sometime and we now believe these products are mature enough to offer via our solutions services. Our products will be suitable for users requiring only two handsets to large scale call centres requiring hundreds. I will be putting together more information shortly and expect the website to go live in January: www.firststopvoice.com. I am also interested in any comments you have regarding phones, and telecoms. What would you like to know? Please forward any questions you have to: |
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BlackBerry maker dealt blow in case |
Employers leave gaps for in-house fraudsters | |
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Judge hits patent settlement plan WASHINGTON -- BlackBerry maker Research In Motion Ltd. was dealt another legal setback in a key patent infringement case yesterday, increasing the risks it may have to pay more to settle the claim or shut down its US mobile e-mail service. US District Judge James Spencer rejected RIM's request to delay the case and refused to force patent holder NTP Inc. to accept $450 million from RIM as settlement of NTP's patent action. ''Valid patents would be rendered meaningless if an infringing party were allowed to circumvent the patents' enforcement by incessantly delaying and prolonging court proceedings, which have already resulted in a finding of infringement," Spencer said in his ruling from Richmond. Spencer said he would request briefs and set a hearing date to deal with NTP's request for damages against RIM and an injunction that would halt US sales of the BlackBerry and shut its service. RIM shares were halted before the ruling was issued, then fell up to 7.9 percent after reopening. They closed down 5.8 percent to $61.13 on Nasdaq. RIM said in a statement it would continue efforts to get the Supreme Court to review the case. The Supreme Court on Monday agreed to review a similar case involving online auctioneer eBay Inc. and patent holder MercExchange, and take up the broad question of when it is appropriate to grant an injunction against a patent infringer. In its statement, RIM also reiterated that it has prepared a software upgrade that can be used to work around the disputed patents. |
Lax financial controls at many companies make it easy for staff to steal from their employers, according to a survey of convicted fraudsters published this week. Experts said better business intelligence (BI) and identity management technology, as well as improved business processes are needed to tackle the problem, which is estimated to cost UK companies £2bn a year. The study by risk management consultancy Protiviti involved interviews with convicted fraudsters and found most
believed it was “staggeringly easy” to avoid detection. Many also agreed they had been caught “by accident”, |
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